Warranty and Technical Support Policy

At theme55, we are committed to providing you with top-quality digital products (Themes, WordPress Plugins, Templates, HTML, PHP Scripts), backed by a thorough source code review process. Due to the open-source nature of digital products, this Warranty and Technical Support Policy clearly defines your rights and our responsibilities throughout your product usage.

1. Scope and Conditions of Warranty

We offer a warranty on all digital products legally purchased through our platform under the following conditions:

  • Warranty and Update Period: Every product comes with the right to receive security patches and feature updates completely free of charge for a specified duration (typically [e.g., 1 Year or Lifetime], depending on the product package selected at checkout).
  • System Compatibility: We guarantee product compatibility with the standard WordPress and PHP versions explicitly stated in the product specifications at the time of your purchase.

2. Warranty and Support Exclusions

We reserve the right to refuse warranty service and technical support in the following cases involving source code mismanagement:

  • Unauthorized Code Modification: The customer has voluntarily edited, modified the file structure, or added custom code to the original files of the Theme/Plugin, resulting in website crashes or system errors.
  • Third-Party Conflicts: Errors arising from the installation of additional third-party plugins, themes, or source codes that are outside the product’s recommended ecosystem, causing source code conflicts.
  • Substandard Hosting Environment: Errors caused by inadequate Hosting/Server configurations that do not meet the mandatory technical requirements of the product (such as insufficient memory limits, outdated PHP versions, or hosting providers blocking required PHP functions).

3. Technical Support Scope and Procedure

To ensure efficient handling, our technical support service operates under the following principles:

  • Support Scope: Our technical team will assist you with installation guidance, demo content import support, and fixing bugs originating from the core source code.
  • Exclusions (Not Included): Free support DOES NOT include custom redesigns based on personal preferences, developing new features upon request, or advanced SEO/speed optimization for your entire website. If you require these services, you may refer to our paid custom development services.

4. Customer Responsibilities

  • Mandatory Data Backup: Prior to requesting technician intervention or performing a new version upgrade of a Theme/Plugin, you are responsible for always backing up your website’s entire source code and database. We accept absolutely no liability for any data loss on your system.
  • Provision of Inspection Information: In cases of complex errors, you must cooperate by providing temporary WordPress administrator credentials (or FTP/cPanel access) so our technicians can inspect the issue directly. We pledge absolute confidentiality regarding these credentials, and you are advised to change your password immediately after the support process is completed.

5. Issue Resolution Time

Our technical team operates from 8:00 AM to 5:00 PM. All support tickets will be acknowledged and processed within 24 hours of receipt (excluding weekends and official public holidays).